Refund policy

 

DAMAGED OR DEFECTIVE ON ARRIVAL

If your DUDUK arrives damaged, has missing panels or parts, or a manufacturing defect, contact us within 48 hours of delivery through duduk.in/pages/contact or at hello@duduk.in. Share your order number and photos of the issue — a short unboxing video makes approval near-instant, but is not mandatory.

We will ship a free replacement of the affected panels or the full product, whichever the damage calls for. If a replacement is not possible, we will issue a full refund to your original payment method. You never pay shipping for a damage or defect claim.

WRONG ITEM RECEIVED

If you received something you did not order, tell us within 48 hours of delivery and we will arrange pickup and send the correct product at no cost to you.

CHANGED YOUR MIND

Because DUDUK products are printed corrugated board assembled at home, change-of-mind returns are accepted only if the product is unassembled, unused, and in its original flat packaging with all panels and accessories intact, and the return is requested within 7 days of delivery.

Once we receive and inspect the return, the product price is refunded to your original payment method within 7–10 business days. Products that have been assembled, decorated, painted on, or show signs of use cannot be returned.

NON-RETURNABLE ITEMS

Assembled or used products; products damaged after delivery by mishandling, water, or fire; add-on packs with opened seals (buntings, decor packs, sticker sheets), unless defective.

CANCELLATIONS

Orders can be cancelled for a full refund any time before dispatch — write to hello@duduk.in with your order number. Once shipped, the change-of-mind policy above applies.

REFUND TIMELINES

Approved refunds are initiated within 2 business days and reflect in your account within 5–10 business days depending on your bank or payment method.

CONTACT

DUDUK — hello@duduk.in — support hours Monday to Friday, 10am to 6pm IST.