Return & Refund Policy

Every product is checked, packed and sent with care. We do not offer refunds or returns for change of mind — but we absolutely stand behind what we make: if anything arrives damaged, defective or wrong, we will replace it free of charge. If you would simply prefer a different product, we offer easy exchanges.

Damaged, defective or wrong item — our promise

If your order arrives damaged, has a manufacturing defect, or is not what you ordered, tell us within 48 hours of deliveryat hello@duduk.in with your order number, photos of the item and packaging, and (if possible) an unboxing video — it makes approval instant. We will send a free replacement at no cost to you, including all shipping. If a replacement is genuinely not possible, we will offer store credit or a full refund to your original payment method.

Exchanges — changed your mind on the style?

We get it — sometimes the Tree House wins over the Cubby House. You may request an exchange within 7 days of delivery, provided the product is unused, unassembled and in its original packaging. Write to hello@duduk.in with your order number. Shipping for preference-based exchanges (both ways) is borne by the customer; any price difference is paid or issued as store credit. One exchange per order.

No returns or refunds for change of mind

Because our products are made for children and hygiene and safety matter, we cannot accept returns or issue refunds for change of mind, and we cannot accept products that have been assembled, painted, decorated or used. Items bought on sale and personalised or custom items are final sale.

Cancellations

You may cancel an order any time before it is dispatched for a full reversal to your original payment method (reflects in 5–7 business days). Once dispatched, the exchange and replacement policies above apply.

Grievances

Any complaint is acknowledged within 48 hours and resolved within 30 days. Grievance contact: hello@duduk.in (Mon–Sat, 10am–6pm IST).